Experience: Should have minimum 1 – 2 years of BE related work experience. Please refer to the job advert for further information.

Location – Ekala

  • Drive standardization and Automation business process design support.
  • Initiate quality control mechanisms to processes assigned.
  • Revamping and reevaluating BE Methodologies related to business processes.
  • Identification of productivity opportunities incl driving Robotic Process Automations (RPA)
  • Review and update operating procedures manuals for assigned processes.
  • Execute other delivery enhance and sustainability initiatives on Lean continuous improvement
  • Drive prioritization and coordination with internal teams to identify outcomes focused delivery results and realize efficiencies to proactively create customer satisfaction.
  • Effectively manage stake holder expectations of clients and resolve conflicts that balance vendor and internal needs for technical, implementation, and operational issues across BPO Operations.

Basic qualifications: 
  • Education: You should possess a professional qualification in the relevant field from a recognized institution / university.
  • Experience: Should have minimum 1 – 2 years of BE related work experience.

Job requirements:
  • Knowledge on Six Sigma approaches and apply lean methodology.
  • Knowledge of Quality tools and Techniques essential for automation RPA’s.
  • Experience in a BPO – Operational Excellence (or similar) function or driving automation.
  • Strong Communication skills.
  • Strong Presentation skills.
  • Ability to handle multiple projects concurrently.

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