Do you have minimum 5-6 years of experience in a similar capacity with prior experience in BPO/Call Center? Please refer to the job advert for further information.
Aegis Services Lanka (Pvt) Ltd
Startek (formerly known as Aegis) is a leading global provider of technology-enabled business process outsourcing solutions that offers a comprehensive suite of solutions to corporations around the world across a range of industries. The company has more than 40,000 outsourcing experts across 46 delivery campuses worldwide that are committed to delivering seamless and transformative customer experience for clients. Startek manages over half a billion customer interactions for over 150 clients across telecom, BFSI, healthcare, technology, travel, retail, energy, and utilities etc.
Principal Accountability
- Ensure the daily operation standards with highest productivity.
- Ensure accuracy and timelines of deliverables (KPIs, revenue, cost) with identify, test, and implement improvement opportunities,
- Participate in the analysis, evaluation, and feedback on performance of the existing processes internally and with the client.
- Responsible for managing team and assist and direct them for the set organizational targets.
- Identify relevant training needs of team members and ensure to rectify the performance gaps.
Requirement
- Should possess a Master's degree or a bachelor's degree from a recognized institution/university.
- Should have minimum 5-6 years of experience in a similar capacity with prior experience in BPO/Call Center.
- Excellent interpersonal skills with problem solving approach.
- Hands on experience in voice ACD tools and knowledge on quality measurement tools.
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Aegis Services Lanka (Pvt) Ltd. No: 135, Union Place, Colombo - 02
