Should possess a degree from a recognized institution or university. Please refer to the job advert for further information.
Aegis Services Lanka (Pvt) Ltd
Startek (formerly known as Aegis) is a leading global provider of technology-enabled business process outsourcing solutions that offers a comprehensive suite of solutions to corporations around the world across a range of industries. The company has more than 40,000 outsourcing experts across 46 delivery campuses worldwide that are committed to delivering seamless and transformative customer experience for clients. Startek manages over half a billion customer interactions for over 150 clients across telecom, BFSI, healthcare, technology, travel, retail, energy and utilities etc.
Manager - Training (Contact Centre) | Wattala / Colombo
Key Accountabilities
- Overall responsibility for effective management of the training function and team members' contributions towards the set standards.
- Ensure the timely preparation of reports related to the training department.
- Conduct a training needs analysis and a follow-up training plan monthly.
- Develop a learning plan for the bottom performers in the process and track improvements monthly.
- Review existing training programs and materials and make revisions as per set standards. The design and modifications of training programs align with the organization's business requirements.
Requirements
- Should possess a degree from a recognized institution or university.
- Should have at least 5-8 years of experience in a similar capacity with prior experience in BPO or call center environments.
- Excellent communication, presentation, and interpersonal skills.
- Willingness to work at our Wattala and Colombo centers.
- The incumbent should be in the age group of 30-40 years.
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