We are a FinTech company building digital consumer facing platforms for financial markets in Asia, the only one of its kind in Sri Lanka. We believe that “Banking” is no longer somewhere you go, but something that happens on 10 billion devices, 24/7, across borders and on the move. Thus, it requires integrated, smart and predictive solutions.
The leadership and advisory teams at Moneyworkz have previous senior management experience in global organizations including Paypal, Venmo, MoneySupermarket, Goldman Sachs, Deutsche Bank, Moody’s, John Keells and MAS holdings. The team also has previously invested in FinTech platforms in the Silicon Valley, New York, and India.
The product you will help develop is currently the fastest growing FinTech platform in Sri Lanka.
Customer Experience (CX) Lead
Overall responsibility of managing the customer experience and satisfaction standards for digital, telesales and offline leads and customers. The customers are typically for credit cards, leases , real estate, loans and other financial products.
Develop, implement and achieve customer outreach, conversion and issue resolution targets
Act as the point of contact for team leaders and coordinators from bank sales teams, who are managing the leads
Responsible for managing and keeping the lead management portal up to date; also responsible removing bottlenecks from the lead funnel by coordinating with partnered banks and addressing specific issues
Oversea customer responses on social media
Liaise with the Digital Marketing and Sales Activation teams
Manage and lead the team of customer experience executives
Ideal Candidate Should:
Have at least 3-4 years of banking experience; ideally in card/ loan processing, bank telesales
Have an in-depth understanding of bank processes and systems
Good communications and interpersonal skills. Commanding knowledge of at least 2 languages – Sinhala, Tamil or English
Be able to come up with a scalable solution to day to day issues regarding the lead management process
Have the flexibility and adaptability to work in a startup environment
Have completed a Diploma or at least partial completion of a degree program relating to business management