5+ years experience in Application Support/Operations Support/Technical support domains. Ability to read and understand code in Java/J2EE, PHP, XML,.NET, or PHP Please refer to the job advert for further information.
Attractive Salary plus comprehensive benefits
Technical Specialist - Product Technical Operations

What you will do
  • Be a domain expert for Pearson products and platforms

Primary duties:
  • Working with diverse web-based applications and learning management systems in a production, mission critical environment diagnosing complex user, application and/or systems problems
  • Provide solutions to the miss behaviours in complex integrated product platforms in Pearson
  • Proceed user data fixes and optimizations for customer requests and application miss behaviours
  • Proactively address middleware and applications’ environment related problems and fix them
  • Coordinate with product teams to prioritize identified application functional issues
  • Communicate and triage with various product and platform teams to resolve issues based on severity
  • Capacity to seek new opportunities based on business needs and company growth
  • Working with external vendors to support systems as required
  • Participating in disaster recovery / business continuity planning
  • Work on 24x7 shift basis
  • Participate in an on-call roster

Provide technical consultancy for developing tools and automation
Primary duties:
  • Develop test and deploy issue fixing tools
  • Provision environments for internal tools hosting and get them 
  • Identify and propose new areas of tool development, process automation and process improvements
  • Q&A internal tools using automated test suites and synthetic user journeys
  • Manage existing operations support tool infrastructure and road map
  • Take the ownership in design, documentation and visualization of operations solutions architecture
  • Ensure implementations meet design specifications and establish standards
  • Maintain operations solutions maintainability , scalability , sustainability And cloud readiness
  • Drive processes to on board new platforms
  • Reduce complexities and turn around time in it operations
  • Train mentor and guide operations engineering team
  • Provide well written documents as standard operating procedures
What you need to have
Mandatory requirements
  • 5+ years experience in Application Support/Operations Support/Technical support domains
  • 1+ years of playing the Technical Specialist or a similar responsibility
  • Well-established experience in working with DevOps, SysAdmin, Networking and DBA teams to solve problems
  • Strong analytical skills to solve problems prone daily basis
  • Ability to decipher detailed deployment plans
  • Ability to effectively multi-task on a variety of daily work assignments in a challenging, fast-paced work environment
  • Excellent business communication in English
  • Experience with documentation of complex issues, processes, procedures
  • Strong analytical and problem-solving skills
  • Ability to understand and clearly explain technical issues to both technical and non-technical stakeholders
  • Strong team player with the ability to work independently
  • Self-motivation to learn and share expertise of new skills and technologies
  • Ability to work in Windows and Linux/Unix environment
  • Experience scheduling and preparing appropriate resources to participate in deployments
  • Capacity to seek new opportunities based on business needs and company growth
  • Creative problem solving skills
  • Excellent knowledge in Linux and Solaris operating systems
  • Understanding on the basics of AWS
  • Experience with SQL query and understanding of relational database concepts
  • Experience with a scripting language such as perl, python, bash, csh
  • Ability to read and understand code in Java/J2EE, PHP, XML,.NET, or PHP
  • Experience with web application architecture and distributed applications
  • Experience with application-based JMS, Apache, Tomcat
  • Experience in deploying and managing  web applications using Docker
  • Experience in JIRA and version control (SVN,Git)

Beneficiary skills
  • Redhat Certified Systems Engineer
  • Certifications in AWS
  • Previous experience with an enterprise service bus
  • Experience in Oracle DB
  • Familiarity with networking, systems administration
  • Experience with programming in Java/J2EE, PHP, XML, .NET, or PHP
  • Experience with NodeJS and ReactJS
  • Experience with configuring CICD tools like Jenkins
  • Knowledge on ETL tools like pentaho

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