5+ years experience in Application Support/Operations Support/Technical support domains. Ability to read and understand code in Java/J2EE, PHP, XML,.NET, or PHP Please refer to the job advert for further information.
Attractive Salary plus comprehensive benefits
Technical Specialist - Product Technical Operations

Description
What you will do
  • Be a domain expert for Pearson products and platforms

Primary duties:
  • Working with diverse web-based applications and learning management systems in a production, mission critical environment diagnosing complex user, application and/or systems problems
  • Provide solutions to the miss behaviours in complex integrated product platforms in Pearson
  • Proceed user data fixes and optimizations for customer requests and application miss behaviours
  • Proactively address middleware and applications’ environment related problems and fix them
  • Coordinate with product teams to prioritize identified application functional issues
  • Communicate and triage with various product and platform teams to resolve issues based on severity
  • Capacity to seek new opportunities based on business needs and company growth
  • Working with external vendors to support systems as required
  • Participating in disaster recovery / business continuity planning
  • Work on 24x7 shift basis
  • Participate in an on-call roster

Provide technical consultancy for developing tools and automation
Primary duties:
  • Develop test and deploy issue fixing tools
  • Provision environments for internal tools hosting and get them 
  • Identify and propose new areas of tool development, process automation and process improvements
  • Q&A internal tools using automated test suites and synthetic user journeys
  • Manage existing operations support tool infrastructure and road map
  • Take the ownership in design, documentation and visualization of operations solutions architecture
  • Ensure implementations meet design specifications and establish standards
  • Maintain operations solutions maintainability , scalability , sustainability And cloud readiness
  • Drive processes to on board new platforms
  • Reduce complexities and turn around time in it operations
  • Train mentor and guide operations engineering team
  • Provide well written documents as standard operating procedures
 
Qualifications
 
What you need to have
Mandatory requirements
  • 5+ years experience in Application Support/Operations Support/Technical support domains
  • 1+ years of playing the Technical Specialist or a similar responsibility
  • Well-established experience in working with DevOps, SysAdmin, Networking and DBA teams to solve problems
  • Strong analytical skills to solve problems prone daily basis
  • Ability to decipher detailed deployment plans
  • Ability to effectively multi-task on a variety of daily work assignments in a challenging, fast-paced work environment
  • Excellent business communication in English
  • Experience with documentation of complex issues, processes, procedures
  • Strong analytical and problem-solving skills
  • Ability to understand and clearly explain technical issues to both technical and non-technical stakeholders
  • Strong team player with the ability to work independently
  • Self-motivation to learn and share expertise of new skills and technologies
  • Ability to work in Windows and Linux/Unix environment
  • Experience scheduling and preparing appropriate resources to participate in deployments
  • Capacity to seek new opportunities based on business needs and company growth
  • Creative problem solving skills
  • Excellent knowledge in Linux and Solaris operating systems
  • Understanding on the basics of AWS
  • Experience with SQL query and understanding of relational database concepts
  • Experience with a scripting language such as perl, python, bash, csh
  • Ability to read and understand code in Java/J2EE, PHP, XML,.NET, or PHP
  • Experience with web application architecture and distributed applications
  • Experience with application-based JMS, Apache, Tomcat
  • Experience in deploying and managing  web applications using Docker
  • Experience in JIRA and version control (SVN,Git)

Beneficiary skills
  • Redhat Certified Systems Engineer
  • Certifications in AWS
  • Previous experience with an enterprise service bus
  • Experience in Oracle DB
  • Familiarity with networking, systems administration
  • Experience with programming in Java/J2EE, PHP, XML, .NET, or PHP
  • Experience with NodeJS and ReactJS
  • Experience with configuring CICD tools like Jenkins
  • Knowledge on ETL tools like pentaho

Please click the APPLY button to send your CV through XpressJobs

Unemployment in Sri Lanka is estimated to be over 400,000, Share this job and help another!