At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world. Please refer to the job advert for further information.
Eater Operations Associate
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About The Role
We are looking to hire for an Eater Operations Associate role to help us engage, retain, and help eaters get the most out of their experience with us. This role will drive the eater experience in the region. The role is also is a unique opportunity to help drive growth by operationalizing new Uber products and features across Sri Lanka.
What You’ll Do
You will help lead and provide input to Sri Lanka’s broader eater strategy through key projects including but not limited to geographic expansion, new user acquisition and more.
You will be an owner of the Uber Eats brand in Sri Lanka, responsible for strategic design and execution of projects that acquire, engage and retain our everyday consumers.
You will conduct research and analysis based on both qualitative and quantitative data to study consumer behaviour, and then act on it to create impactful experiences for them.
You will design, build, and deploy innovative solutions to address consumer pain points by continuously improving reliability and operational excellence to make eating well effortless.
You will influence and engage with both internal and external stakeholders, as well as collaborate across a wide variety of functions and levels to meet business objectives.
What You'll Need
4+ years experience in a startup, marketing, or other rapidly changing environment.
Fluency in Sinhalese and/or Tamil is preferred.
Solid analytical ability and end-to-end ownership. Ability to discover user insights based on qualitative and quantitative analysis, turning insights into strategies, and driving executions in a scalable and efficient way.
To be a self-starter and highly motivated; capable of working independently, yet collaboratively, within a fast-paced environment, while maintaining a positive, proactive and energetic approach to work.
Attention to detail and capability to work on multiple projects in parallel without compromising the quality of deliverables.
Strong communication and presentation skills, with the ability to build and maintain good rapport with internal and international teams as well as external vendors, and handle situations with confidence, tact, and resourcefulness.
Proficiency in Google Docs, Sheets and Slides for creating professional presentations and reports.
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