Minimum 8 -10 years of relevant experience. Please refer to the job advert for further information.

Deputy General Manager – Business Transformation

Location – Ekala

Job Requirements 

  • Lead Improvement projects on processes to improve

o Improve SLA performance
o Productivity
o Innovation
o RPA- Robotic process automation

  • Lead change management through one or multiple deals.
  • Manage automation delivery through one or multiple deals. 
  • Be responsible for the Operational Excellence Framework for one/multiple deals
  • Automation business process design support. 
  • Initiate quality control mechanisms to processes assigned.
  • Revamping and reevaluating BE Methodologies related to business processes.
  • Identification of productivity opportunities of processes assigned.
  • Review and update operating procedures manuals for assigned processes.
  • Execute other delivery enhancement and sustainability initiatives.
  • Drive prioritization and coordination with internal teams to identify outcomes-focused delivery results and realize efficiencies to proactively create customer satisfaction.
  • Effectively manage stakeholder expectations of clients and resolve conflicts that balance vendor and internal needs for technical, implementation, and operational issues across BPO Operations.

Basic qualifications 
  • Master’s degree or MSc
  • Graduate in Finance/Supply chain or HR practices
  • Six Sigma certification
  • Minimum 8 -10 years of relevant experience

Other Requirement 
  • Knowledge of Quality tools and Techniques essential
  • Knowledge of Automation project management
  • Needs to have worked in a BPO – Operational Excellence (or similar) function
  • Knowledge in Lean and other quality practices added advantage
  • Strong Communication skills
  • Strong Presentation skills


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