Minimum of 1 to 2 years experience in Customer Service/Retail from banking or finance industries. Ability to multitask, flexible to work on rotational shifts, prioritize and manage time effectively. Please refer to the job advert for further information.

Job Summary
The “Customer Experience Representative”( CER ) is a pivotal role as they will be in charge to service customers of a leading cryptocurrency exchange company who operates the worlds biggest bitcoin exchange and altcoin crypto exchange. (CER) will be responsible by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer inquiries to ensure customer satisfaction.
 
Responsibilities
  • Resolve customer complaints or feedbacks via phone, email, chat support, or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
 
Requirements
  • Minimum of 1 to 2  years experience in Customer Service/Retail from banking or finance industries.
  • Bachelor's degree or above i.e. fresh graduates accepted, provided they have Accounting / Finance / Banking education
  • Candidates must be able to communicate fluently in English is a MUST
  • Ability to multitask, flexible to work on rotational shifts, prioritize and manage time effectively
Share with us a 1-2 min video clip in English explaining yourself and your work experience in a call center or how you will handle the inbound calls.
 
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