2-3 years of proven working experience in Travel industry. Please refer to the job advert for further information.
TRAVEL CONSULTANTS (OUTBOUND)
Are you an avid traveler with an innate passion for exploring the world? If so, we are seeking a Travel Consultant like yourself to join our team! You will be responsible for promoting and booking travelling arrangements for clients (individuals or businesses). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
RESPONSIBILITIES
- Carefully evaluate the specific requirements and desires of each client, and then recommend customized travel packages and services that align with their preferences.
- Manage every aspect of the travel process, from booking accommodations and transportation to securing rental vehicles and other necessary arrangements.
- Collect both initial deposits and final balances from clients as required.
- Tackle unforeseen problems and complaints in a professional and efficient manner, evaluating customer eligibility for monetary compensation as needed.
- Forge lasting relationships with key clients, both business-to-business (B2B) and business-to-consumer (B2C).
- Meet established revenue and profit targets through astute financial management and a consistent focus on customer satisfaction.
REQUIREMENTS
- Bachelor's degree / Diploma in Hospitality, Travel, Tourism, Business or a relevant field. (Preferred but not necessary)
- Must be happy to work and reside in Sri Lanka for long term.
- 2-3 years of proven working experience in Travel industry. (Preferred but not necessary.)
- Proficiency in the English language.
- Excellent computer skills and customer service is an added bonus, especially dealing with international clients.
- GDS knowledge (Preferred not necessary)
- A knack for delivering multiple outputs within tight turnaround times, as needed..
- Top-notch interpersonal skills, including communication, respect, and empathy.
- Problem-solving abilities and attention to detail.
An attractive remuneration package well above industry standards awaits the right candidates.
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