Minimum 2-3 years' experience in Customer Service/ Merchandiser functions in a BPO/ Multinational Environment/Manufacturing Industry. Please refer to the job advert for further information.
Who we are
AmSafe is a member company of the TransDigm Group which is the world's leading provider of safety restraint products for the Aerospace and Defense industries. AmSafe has been present in Sri Lanka for the last 20 years and has manufacturing operations and service facilities around the globe. We are based in the Wathupitiwala - Export Processing Zone, and we produce a significant amount of products, which go into the global aviation market. We also provide support services for the Sales, Finance, Engineering, Procurement, and IT sectors within the group.
Customer Accounts Executive / Customer Services Executive / Merchandiser
Job Profile:
The successful candidate would be the primary contact and the crucial link between our customers spread across the globe and the manufacturing, operational, and service facilities in the UK, USA, and Sri Lanka.
The Person:
If you are a dynamic, experienced, and a knowledgeable person who wants to help drive the business forward, your main responsibilities will encompass:
- Build and maintain a positive relationship with our customers, understand their requirements, answer their queries and make sure their needs are met on time.
- Assist the sales managers across the world by providing them information when required, obtain pricing information from the sales manager, quote, and negotiate the prices with the customers.
- Process the purchase orders onto the ERP system, coordinate with the cross-functional departments and drive them to meet the customer s requirement in a timely and an efficient manner.
- Review and analyze the historical and forecasted data and prepare management information reports for the global sales team and the top management.
- Keep up to date with product and industry developments, analyzing their impact on the services we provide.
Desirable Skills:
- Excellent communication in English, both written and spoken.
- Minimum 2-3 years' experience in Customer Service/ Merchandiser functions in a BPO/ Multinational Environment/Manufacturing Industry.
- Part Qualification in CIM, SLIM, or a Bachelor's Degree would be an added advantage.
- MS Excel and MS Word skills for data analysis and review.
- Ability to work in a stressful environment, self-prioritizing, and organizing tasks.
- Attention to detail, great analytical skills, ability to work independently and conscientiously.
- Should be a good team player with a flexible approach and willingness to support colleagues.
In return, we offer a stimulating working environment that focuses on personal and corporate growth. Our remuneration packages are also some of the industry's best.
PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS
AmSafe Bridport (Pvt) Ltd.
Export Processing Zone,
Wathupitiwala - Nittambuwa.
