Minimum of 3 years work experience required, previous customer service required. Please refer to the job advert for further information.
Process Analyst – Contract Specialist
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.
Your Role & Responsibilities
We are on the lookout for Process Analyst – Contract Specialist that is passionate, curious, and resilient, wanting to make a real impact in the BPO industry. As a part of Contract Specialist Team, you should be ready to learn and work with Customers on their Order/Invoice/Bills. An Analyst will be focused on....
Key responsibilities would include :-
- Routinely demonstrates and creates a helpful and positive work culture
- Encourages and builds positive relationships and communicates effectively with all co-workers, outside customers and vendors
- Conducts self at all times as the public image of the company in accordance with the company’s code of conduct
- Validates order information
- Generates internal customer facing sales paperwork
- Compliance checks paperwork submitted by sales and order management
- Create contracts and tracks them through the process
- Responsible for ensuring that contracts are created and delivered on time
- Runs and reconciles applicable open contract reports daily to ensure contracts are flowing and issues are resolved.
- Obtain all the necessary approvals prior processing a cancellation.
- Works closely with sales to assist and ensure required documentation is accurate
- Create and update contract information within eAutomate
- Work and validate contract renewals based on leasing company information
- Process voids and resets of invoices based on the contract requirements
- Work on the machines in an interim status to enable the billing
- Other duties as assigned by management
Qualifications & Experience
Minimum Requirements
- Demonstrate people skills, conflict resolution and communications
- Ability to manage daily workflow efficiently and effectively
- Ability to work under pressure and meet tight deadlines.
- Flexibility of work hours within 7:00am-7:00pm CST, Monday-Friday
- Able to work overtime, and weekends periodically
- Must have excellent interpersonal, communication and follow-up skills.
- Ability to work cross functionally with multiple departments.
- Excellent problem solving skills, detail oriented, organized, must have a passion for finding solutions, increasing efficiencies, and a being team player.
- Works with a sense of urgency in a fast paced & high volume environment
Desired Qualifications:
- Minimum of 3 years work experience required, previous customer service required.
- Desired college degree preferred but not required
- Desirable accounting knowledge/experience.
- Night Shift Starts from 6.30 PM IST to 3.30 PM IST (May differ based on day-light mode)
- Available to work overtime on evenings and Saturdays as needed.
- Ability to work US and Local company holidays as business needs dictate.
How You’ll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Why Us
- We are one of the fastest growing large tech companies with offices in 52+ countries across the globe and 211,000 employees
- Our company is extremely diverse with representation of 165 nationalities
- We offer the opportunity to work with colleagues across the globe
- We offer a virtual-first work environment, promoting a good work-life balance and flexibility
- We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark
- We offer comprehensive benefits for all employees
- We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity
employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
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