Maintains call logs and expected payment dates. Please refer to the job advert for further information.
Recovery Executive
About the job
- Reviews aging reports and initiates calls/emails to customers with past-due balances to arrange for payment
- Maintains call logs and expected payment dates
- Resolves billing issues that have resulted in delinquent payment in conjunction with other internal / external teams
- Provides follow-up with customers of expected payments that have not been received
- Establishes and maintains excellent working rapport with internal and external customers
- Works in partnership with other departments to establish and maintain criteria needed by customer to enable payment
- Prepares credit, adjustments or customer refund documentation for account resolution
- Maintain an effective follow-up process to ensure the completion of commitments to customers
- Handle management elevations, following through to resolution
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