School leavers encouraged to apply! Please refer to the job advert for further information.
Executive - Customer Service (Call Center)
QuickHelp is a new-age start-up redefining services! We focus on bridging the gap between the average regular service provider and the modern consumer. We are a purpose driven company who has redefined services for our 11,000+ consumers and 50+ service providers since 2019, and are now looking for skilled team members to join our growing team of changemakers!
Job Profile
- Attend to customer inquiries coming through in-bound calls, social media messages, chatbots.
- Understand the requirements and place bookings on the QuickHelp platform.
- Coordinate with the operations team and service partners to ensure booking fulfillment.
- Make out-bound calls to customers, service partners, and any required party, for feedback, upselling and ad-hoc requirements, when required
- Ensure smooth communication between customers, service partners, operations team, and management
- Work closely with the team lead and the founders to understand better ways to improve customer experience
Requirements
- Have a minimum 06 months experience in a similar role
- Be a self learner, and be a motivated individual willing to commit fully to the role
- Have sound knowledge in English and Sinhala (Tamil is an added advantage)
- Be a patient listener while listening to understand and not listening to just reply
- Have basic computer knowledge and basic proficiency in using internet tools (google sheets, email, other management tools)
- Be career oriented and pursue growth
- Have your own laptop (added advantage - allowance will be provided)
Working time - 8.30am - 5pm (Monday to Friday), 8.30am - 2pm (Saturday or Sunday - roster basis)
Working style - Work from office
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