Please refer to the job advert for further information.
Senior Quality Analyst - BPO
About the job
- The role of a Quality Analyst is crucial in providing consistent service quality, client satisfaction, and commitment to the standards.
- A Quality Analyst assists in providing high-quality service and exceeding client expectations by tracking and evaluating the process and giving feedback.
- The Role of a Quality Analyst is essential in ensuring that the services offered meet the established standards of quality and client expectations.
- Quality Analysts are responsible for evaluating, monitoring, and assessing the quality and improving the high-quality service provided.
The responsibilities of a Quality Analyst are as follows:
- Quality Monitoring
- Performance Evaluation
- Process Improvement
- Compliance and Quality Standards
- Root Cause Analysis
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