Excellent communication skills in Sinhala/Tamil and English Languages. Please refer to the job advert for further information.
CONTACT CENTER ASSOCIATES - COLOMBO
Job Profile
We are a rapidly growing Non-Banking Financial Institution listed on the Colombo Stock Exchange with growth in its sector in Sri Lanka. We offer a diversified spectrum of products with innovative financial solutions.
We seek a results-oriented dynamic individual with a high degree of motivation, excellent communication and ability to work independently. The ideal candidate must be a qualified & talented individual with a can-do attitude, having a sound understanding of the subject matter to make comprehensive decisions, the ability to work as part of a team, and possess the determination to succeed in a challenging environment.
Job Profile
- Answer inbound calls and provide accurate information to customers
- Ensure to attend customer inquiries, follow-ups & requests within the service standards
- Forward customer requests to relevant departments if and when necessary and follow up until it is completed
- Provide an excellent customer experience to all our customers
Qualifications & Experience
- A sound educational background with good A/L results.
- Excellent communication skills in Sinhala/Tamil and English Languages.
- Good working knowledge of Microsoft Office.
- A positive attitude and ability to handle pressure.
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