GCE Advanced Level and part qualification in Business Administration, Marketing or relevant field. Please refer to the job advert for further information.
WE ARE HIRING!
Associate - Front Office and Customer Support
Duties and Responsibilities
- Direct visitors and callers to the correct personnel
- Assist with student queries and direct them to designated locations or personnel.
- Access and receive external information – physically or virtually.
- Ensure all interactions are professional, cordial and meets the needs of the customer.
- Collate, organize and dissemination of received information to relevant persons or teams.
- Responsible for the upkeep of the facility and maintaining a pleasant, clean, and welcoming premises.
- Any other duties that may be assigned
Other skills
- Conversant in Microsoft Office and Google
- Excellent Public Relations and Customer Service skills
- Organized, methodical and conversant with handling data
- Demonstrates a reliable, dependable, and trustworthy work ethic Ability to manage difficult or emotional customer situations
- Ability to work independently and contribute to a team, while working with cross functional teams
- Should be fluent in speaking in Sinhala / Tamil and English. Being conversant in all 3 languages is highly desirable
- Empathetic, caring, warm and helpful
- Pleasing Personality
- Self-motivated
- Works with minimum supervision
- Energetic
- Willingness to learn
Education and Experience
- GCE Advanced Level and part qualification in Business Administration, Marketing or relevant field is preferred
- 1 – 2 years’ experience in a similar is advantageous
- Those who can join immediately will be given priority
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