Completed G.C.E Advanced Level. Please refer to the job advert for further information.
Business Processing Executive
Stelacom is a young, dynamic omni-channel services company specialized in managing devices and accessories across the wireless ecosystem. We serve over 10 million retail and enterprise customers across Sri Lanka and present in over 100 points of sale currently through an exclusive partnership with Dialog Axiata PLC Sri Lanka. We are a Great Place to Work® certified.
Job Role
- Handle both inward and outward calls professionally, addressing customer inquiries, concerns, and resolving issues promptly
- Manage email correspondence efficiently, ensuring timely responses to customer queries and requests
- Coordinate effectively between internal teams and external customers to facilitate smooth business operations and enhance customer satisfaction levels
- Provide crucial support to back-office operations, particularly in supply chain and sales team activities
- Contribute to routine back-office tasks such as data entry, documentation, and administrative support as required
Job Requirements
- Proficiency in the use of MS office package (Specially Microsoft Excel, Outlook) & willing to learn new information systems
- Ability to work as a team player independently with minimum supervision and work under pressure
- Strong ability to function well in a fast-paced pressurized working environment
- Excellent communication skills and PR skills fluency in English language and Sinhala Language. (Tamil would be an added advantage)
- Service oriented and problem solving skills
- Completed G.C.E Advanced Level
PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS
Stelacom (Pvt) Ltd. 410/118 Bauddhaloka Mawatha,
Colombo 00700,
Sri Lanka.
