Minimum 3 years experience in a similar capacity. Please refer to the job advert for further information.

 
Senior Executive - IT

Company Profile
Domino’s Pizza Sri Lanka, a fully owned subsidiary of Jubilant Food Works Limited (JFL) is primarily a food-service company that operates its stores pursuant to a Master Franchise Agreement with Domino’s Pizza International. JFL is provided with the exclusive right to develop and operate Domino’s Pizza stores and the associated trademarks in the operation of stores in India, Bangladesh and Sri Lanka. . Domino’s Pizza Sri Lanka currently operates with 50 stores bringing about a fresh outlook to the food industry. We encourage and nurture individuals with positive attitude and willingness to go that extra mile to take operations to the next level. With our expansions throughout the nation, we seek individuals who can take the brand to the pinnacle of service excellence. If you think that you are the one we are looking for, join our team to reach greater heights.

Job Profile
  • Take ownership of user issues reported by the restaurants and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to users
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles

Candidate Profile
  • Possess a degree or equivalent qualification from a recognized university/institute
  • Minimum 3 years experience in a similar capacity 
  • Experience in installations, maintenance and troubleshooting activities, which includes, 
    • Operating systems (Windows 10, Win Server 2012, Win Server 2016, Linux, Android)
    • MS-Office O365 + MS SQL - User support.
    • Security and Virus updates – Installation, monitoring and user support.
    • Maintenance of In-house Applications and External Systems
  • Experience in Windows platform and Active Directory infrastructure
  • Experience in Virtualization
  • Have excellent oral and written communication skill in English
  • Certifications in Similar areas will be an added advantage

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