Experience of onboarding customers with complex workflow requirements. Please refer to the job advert for further information.
Onboarding Specialist
Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.
Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.
Cin7 Sri Lanka is proud of our culture and has been officially recognized with Great Place to Work® Certification™
As an Onboarding specialist, you will be at the forefront of transforming organizational strategies into operational realities. Leveraging your expertise in Onboarding customers, various stakeholder management and system implementation, you will independently manage and execute complex projects and implementation initiatives that often involve multiple team members to deliver significant results to the team and function. Using your expert functional knowledge, conceptual thinking, and advanced analysis techniques, you solve highly complex and specialized problems. You take an active role in mentoring and coaching team members, encouraging and positively influencing team performance and individual development.
Duties & Responsibilities:
- Ensuring successful onboarding of Cin7 customers across our products.
- Be responsible for helping our organization deliver an amazing, easy, and exciting customer onboarding experience.
- Coordinate with other global OB leaders and team members to own initiatives that improve our global methodology
- Getting customer data from various initiatives, understanding opportunities for improvement and working alongside the Onboarding Manager to implement these tweaks in the process - locally and globally.
- Standardize best practices for project management and best methods to assist employees.
- Influence and assist with the process improvement to create an efficient Onboarding function that can scale as per business needs
Competencies & role/education requirements
- Experience of onboarding customers with complex workflow requirements.
- Track record of receiving continuously positive customer feedback.
- Advanced interpersonal and communication skills and strong ownership and proactive mindset
- Self confident with skillful negotiating skills.
- The ability to build trusted customer relationships through reliable and authentic assistance.
- Understanding of web development environments, sufficient to understand the implications of issues within web-based applications.
- Willingness to learn sophisticated software.
Why work for us?
- We are a fast growing business going through a huge amount of growth.
- You’ll have the opportunity to work on products that are used by our global customer-base and at the same time you’ll be growing your career and developing new skills.
- Hybrid working environment with a new and modern office in Orion City
- Work From Anywhere for 30 days in a six month period
- Celebrate your birthday with a paid day off
- A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
- Medical Insurance on successful completion of probation
- Recruitment referral bonus
- Work for a Great Place to Work®
Why CIN7?
CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company.
At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.
We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.
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