Minimum 2 years in the online supermarket platforms/retail industry. Please refer to the job advert for further information.
Call Center Executive| Colombo 05
Location: Colombo 05
Job Type: Full-time
About Us:
Celeste Daily is Sri Lanka's leading on-demand grocery platform, dedicated to delivering a diverse range of high-quality products, from fresh vegetables and fruits to gourmet goods and daily essentials. Our platform is seamlessly integrated with popular delivery services like Uber Eats and PickMe Market, ensuring convenience and quality for our valued customers.
Job Description:
As a Customer Service Agent at Celeste Daily, you'll be an integral part of our customer-focused team, ensuring a top-notch experience for users of our online supermarket platform. With a minimum of 2 years of experience in a similar capacity, you'll play a vital role in addressing customer inquiries, resolving issues, and providing expert guidance on our product offerings.
Responsibilities:
- Customer Interaction:
- Professionally and promptly respond to customer inquiries through various channels, including phone, email, and live chat.
- Product Knowledge:
- Utilize your experience in the online supermarket/retail industry to provide in-depth knowledge about our product catalog, promotions, and delivery services.
- Issue Resolution:
- Investigate and resolve customer concerns related to orders, deliveries, and product-related issues.
- Order Tracking:
- Assist customers in tracking their orders, and providing real-time updates on delivery status.
- Feedback Collection:
- Collect valuable feedback from customers to enhance our services and contribute to continuous improvement.
Requirements:
- Experience:
- Minimum 2 years experience in a call center would be an added advantage
- Communication Skills:
- Excellent verbal and written communication skills in English and Sinhala/Tamil.
- Customer-Centric Approach:
- A passion for delivering outstanding customer service.
- Problem-Solving Skills:
- Ability to analyze issues and provide effective solutions.
- Computer Literacy:
- Proficient in using customer service software and office applications.
Celeste Daily is an equal-opportunity employer. We value diversity and encourage candidates from all backgrounds to apply.
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