If you hold a Bachelor's degree or equivalent qualification in Human Resources Management or a related field with 5 years or more of experience in HR roles, Join our Team! Please refer to the job advert for further information.
HR Manager - Call Center Operation | Maradana
Key Responsibilities:
- Develop and implement HR strategies and policies tailored to the needs of our call center environment.
- Lead recruitment efforts to attract and retain top talent, ensuring adequate staffing levels to meet operational demands.
- Provide guidance and support to managers and employees on HR-related matters, including performance management, employee relations, and compliance with company policies and regulations.
- Oversee training and development initiatives to enhance employee skills and knowledge.
- Manage employee benefits programs and ensure adherence to compensation policies.
- Drive initiatives to promote a positive work culture and employee engagement within the call center.
Qualifications:
- Bachelor's degree or equivalent qualification in Human Resources Management or related field.
- 5 years or more of experience in HR roles, preferably in a call center or customer service environment.
- Strong knowledge of HR principles, practices, and employment laws.
- Excellent communication and interpersonal skills with the ability to build rapport at all levels of the organization.
- Proven leadership abilities with a track record of effectively managing teams.
- Ability to handle multiple priorities and thrive in a fast-paced, dynamic environment.
- Age between 35-45 years.
Join us and be part of a supportive team environment where your expertise and contributions are valued. We offer competitive compensation packages and opportunities for professional growth and development.
BTG Enterprise,
No.780,Maradana Road,
Maradana, Sri Lanka.
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