10-15 years of experience in Property/Retail or facilities management. Please refer to the job advert for further information.
ODEL PLC, a fully owned subsidiary of Softlogic Holdings PLC, is the premier fashion and lifestyle department store brand in the country.
With 30 years of expertise in fashion the company revolves around a simple yet winning philosophy: a relentless pursuit for the highest quality products and services across the globe, coupled with a superior customer service that ensures a uniquely memorable shopping experience to the customer. ODEL is the custodian of a range of much loved home grown private labels brands while it also holds the franchise for several leading
international high fashion brands. ODEL continuously evolves to offer customers new experiences, new brand additions, insightful and fashion savvy campaigns that help keep the brand at the foremost of fashion and lifestyle to both local audiences and tourists who patronize the store.
OPERATIONS MANAGER
JOB PROFILE
- Oversee the day-to-day operations within the mall to maintain the highest quality standards ensuring both tenant and customer needs are met effectively
- Supervise security personnel and janitorial staff to ensure a safe and clean environment
- Monitor and control operating expenses, develop and maintain budgets, and ensure compliance with financial and accounting policies and procedures
- Foster and strengthen relationships with tenants, vendors, contractors and other support services
- Identify and implement strategies to drive footfall and increase sales opportunities for tenants
- Implement cost-reduction measures to optimize operational efficiency
- Ensure the safety and security of the mall and implement emergency response protocols as needed
- Plan and promote events, engage in active leasing and create promotional activities to attract visitors and boost revenue
- Conduct regular inspections of shops to maintain high standards
- Monitor photoshoots to ensure compliance with all mall policies
- Oversee washroom collections to ensure functionality throughout the facility
- Ensure operational compliance across all tenant shops
- Maintain a strong working relationship with the Police and other relevant key government institutions to support mall operation
- Maintain high-quality property standards through daily inspections and periodic preventive maintenance
- Ensuring all invoices are presented and approved within the designated operating budget authority levels, coordinating with finance and management for proper authorization
- Develop and implement operational policies and procedures that enhance the efficiency and effectiveness of the mall management
REQUIREMENTS
- Bachelor's degree in Business Administration, Operations Management, or related field (Master's degree preferred)
- 10-15 years of experience in Property/Retail or facilities management
- Proven experience in operations management, with a track record in improving operational performance successfully
- Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.
- Excellent analytical and problem-solving skills
- Ability to adapt to a fast-paced and dynamic work environment
- Age requirement: 30 to 45 Years
- Excellent communication skills, both verbal and written
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