Previous experience in customer service, hospitality, or a related field is preferred. Please refer to the job advert for further information.
Customer Service Executive | Colombo 06
Location: Colombo 06, Sri Lanka.
About Us:
Airfleet Limousine is a premier provider of luxury transportation services, specializing in airport transfers, corporate travel, and special events. With a focus on exceptional customer service and professionalism, we cater to clients in Toronto, Canada. We are expanding our operations and seeking a Customer Service Executive to join our team in Sri Lanka.
Job Description:
As a Customer Service Executive at Airfleet Limousine, you will play a crucial role in ensuring a seamless and delightful experience for our clients. You will handle inquiries, assist with bookings, and ensure smooth coordination of transportation services, all while adhering to Canadian time-zone hours. Additionally, we offer opportunities for promotions and career growth based on performance and contributions to the company's success.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Assist clients with booking limousine services, providing accurate information about pricing, availability, and vehicle options.
- Coordinate with chauffeurs to schedule pickups, drop-offs, and itinerary changes as needed.
- Resolve customer complaints and issues promptly, striving to exceed customer expectations.
- Maintain accurate records of customer interactions and transactions in our database.
- Collaborate with the operations team to optimize service efficiency and quality.
Requirements:
- Excellent communication skills in English (both verbal and written).
- Previous experience in customer service, hospitality, or a related field is preferred.
- Strong interpersonal skills with a customer-centric approach.
- Proficiency in using computer systems and MS Word, Excel.
- Availability to work flexible hours, night shifts including weekends and holidays as needed.
- Ability to work according to Canadian time.
Benefits:
- Competitive salary with performance-based incentives.(above 60,000 based on experience)
- Training and development opportunities to enhance your skills and career growth.
- Supportive and collaborative work environment.
- Enhance communication skills through interactions with Canadian clients.
- Opportunity to be part of a growing company with a reputation for excellence in luxury transportation services.
How to Apply:
If you are passionate about delivering exceptional customer service and thrive in a dynamic and customer-focused environment, we invite you to apply for the Customer Service Executive position at Airfleet Limousine.
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